Frequently Asked Questions

Our minimum order quantities vary by product and grade. Typically, we require:

• Graphite: 10 metric tons
• Phosphate: 25 metric tons
• Feldspar: 20 metric tons
• Nephrite: 5 metric tons
• Magnesium: 15 metric tons
• Calcium: 10 metric tons

For special grades or custom specifications, please contact our sales team for specific MOQ requirements.

You can request a quotation through several convenient methods:

• Online quotation form on our Quotation Page
• Contact our sales team directly at info@globaldragonmineandmineral.com
• Schedule a call with our experts through our Book a Call page
• Phone us at 03196794699

Please include product specifications, quantity requirements, and delivery location for accurate pricing.

Yes, we offer custom mineral processing and grading services to meet specific industry requirements. Our technical team can work with you to develop:

• Custom particle size distributions
• Specific purity levels
• Specialized chemical compositions
• Industry-specific certifications

Contact our technical team to discuss your custom requirements.

Global Dragon Mine & Mineral maintains the highest quality standards with comprehensive certifications:

• ISO 9001:2015 Quality Management System
• ISO 14001:2015 Environmental Management
• ISO 45001:2018 Occupational Health & Safety
• REACH Compliance (European Union)
• FDA Registration for food-grade products
• USP Grade certification for pharmaceutical applications

View all our certificates on the Certificates page.

Our quality assurance process includes multiple verification stages:

• Raw material testing at extraction sites
• In-process quality control during processing
• Final product testing before packaging
• Third-party laboratory verification
• Statistical process control monitoring
• Regular equipment calibration and maintenance

Every shipment includes comprehensive Certificate of Analysis (COA) documentation.

Yes, we provide product samples for qualified customers to conduct testing and evaluation:

• Standard samples: 1-5 kg available at no charge
• Custom specification samples: Available for qualified orders
• Sample shipping typically takes 5-7 business days
• Includes technical data sheet and COA

Request samples through our sales team or quotation form.

Delivery timeframes depend on product availability and destination:

• Standard products (in stock): 2-4 weeks
• Custom specifications: 4-8 weeks
• Emergency orders: Contact us for expedited options

Delivery times include production, quality testing, packaging, and international shipping.

We ship globally to over 50 countries across all continents. Our primary markets include:

• North America: USA, Canada, Mexico
• Europe: EU countries, UK, Norway
• Asia-Pacific: Japan, South Korea, Australia, India, Southeast Asia
• Middle East: UAE, Saudi Arabia, Qatar
• Africa: South Africa, Nigeria, Egypt

Contact us to confirm shipping availability to your specific location.

We offer flexible packaging solutions to meet various industry requirements:

• Bulk bags (FIBC): 500kg, 1000kg, 1500kg
• Paper bags: 25kg, 50kg (with plastic liner)
• Plastic bags: 25kg, 50kg (PE or PP)
• Drums: 25kg, 50kg (for specialty grades)
• Custom packaging available upon request

All packaging includes proper labeling and handling instructions.

Yes, our experienced technical team provides comprehensive application support:

• Product selection guidance
• Application optimization consulting
• Process troubleshooting assistance
• Custom formulation development
• Technical documentation and data sheets
• On-site technical visits for major projects

Schedule a technical consultation through our Book a Call page.

Technical documentation is available through multiple channels:

• Download from individual product pages on our website
• Request from our technical team at info@globaldragonmineandmineral.com
• Access through our customer portal (for registered customers)
• Included with every product shipment

Available documents include TDS, MSDS, COA, and application guides.